Privacy policy
This policy explains how Silvergrove Labs LLC handles information when you use Loomoku, its browser demo and this website, and how to exercise your privacy choices.
Game progress and Apple services
The current app stores your progress and settings on your device. If you use iCloud, Apple stores a copy for syncing. If you use Game Center, the app submits scores and achievements to Apple. You control these services through your Apple settings; Apple's privacy policy also applies.
The browser demo saves progress and settings in your browser. It does not transfer them to the app. Clearing site data removes that save. You can also reset progress in the game's Settings. Gameplay saves are not uploaded to us by the current version.
When you share a Tile or export a backup, you choose its destination. If you choose to share app diagnostics with developers through your device settings, Apple may provide diagnostic and usage reports that help us resolve problems.
Service information and support
Our hosting and security providers process technical information needed to deliver and protect the website, including IP addresses, browser and device information, requested pages and request times. We use service information to operate, secure and troubleshoot Loomoku.
If you contact support, we receive your email address and whatever you send, such as device details, problem descriptions or screenshots. We use that information to answer your request and improve the service. Please avoid sending information we do not need.
Analytics, advertising and paid features
Website analytics and advertising tools are not enabled in the current version. Browser storage is used for game progress and preferences.
We may introduce analytics, advertising or paid features. Before a change affects how personal information is handled, we will update this policy and provide any required notice, consent or opt-out controls. Payment services will handle payments if paid features are introduced; any applicable price will be shown before purchase. This policy does not authorize undisclosed tracking or override your legal rights.
Service providers and disclosures
Information may be handled by providers that help us host, secure and support Loomoku. We may also disclose information when legally required, to protect rights and safety, or in connection with a business transfer subject to applicable law. Links and optional Apple services have their own privacy terms.
We do not currently sell personal information or share it for cross-context behavioral advertising. We do not currently use sensitive personal information to infer characteristics about you.
Retention and security
We retain information only as long as reasonably needed for its purpose, including resolving support requests, protecting the service and meeting legal obligations. Retention depends on the type of information and the applicable requirements. Local game saves remain until you delete them or your device or browser removes them.
We use reasonable safeguards to protect information, but no service can guarantee absolute security. Where EEA or UK data protection law applies, we rely on legitimate interests to operate and protect the service and respond to support, legal obligations where applicable, and consent when required. Service and support information may be processed in the United States or other countries where our providers operate. Where applicable law requires transfer safeguards, those requirements apply.
Your privacy rights
Depending on where you live and which laws apply, you may have rights to access or obtain a copy of personal information, correct it, delete it, restrict or object to its use, withdraw consent, or opt out of its sale, sharing or targeted advertising. California residents may also have rights to know the categories, sources, purposes and recipients of personal information and to limit certain uses of sensitive information. These rights are subject to legal conditions and exceptions; exercising them will not result in unlawful discrimination.
Send requests to [email protected]. We may request information reasonably needed to verify your identity or an authorized agent's authority. We will respond within the period required by applicable law and explain any refusal and available appeal process. You may appeal by replying to our decision. Where available, you may also complain to your local privacy regulator, including the California Privacy Protection Agency or your EEA or UK supervisory authority.
We honor legally applicable opt-out preference signals, including Global Privacy Control, for covered sale, sharing and targeted advertising. The current version does not engage in those activities. You can manage device permissions and optional Apple services in your device settings, and erase browser saves by clearing site data.
Children
Loomoku is not directed to children under 13. If you believe a child has provided personal information to us, contact us so we can review and address it.
Updates and contact
We will post changes here with a revised effective date and provide additional notice when required. Questions or privacy requests? Write to [email protected].